What would you do?

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  
• Deliver training to clients on our functionalities and explain how to configure our software
• Resolve doubts on product usage/configuration/etc
  
• Carry out weekly follow up calls with our clients
  
• Escalate product or customer issues that need to be addressed by customer success managers
  
• Create documentation, presentations, user manual and other resources to help clients use the product effectively
• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  

🙌🏼 Your experience has been shaped by

• You are an ops lover: Ask smart questions about the operation
• Management of tools for data analysis
• We would extra love it if you have customer-facing experience
• Proven experience in managing and optimizing last-mile delivery operations

🚀 Your SuperPowers

• Excellent communication and organizational skills
• Be a results-driven person
• Native Portuguese - B1-B2 Spanish Level
• Ability to perform well under high-pressure environments
• Knowledge of last mile operation or logistics
• We would extra love it if you have customer-facing experience

🪄 What we bring to the table

• 🌎 Hybrid Work: Work together as a team
• 👩🏿‍💻 Flexible hours: We trust your work and skills
• 💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate
•  🏝 25 days PTO